PMS API

This API allows partners (PMS, Channel manager, POS, etc.) to send reservations and customers data (and updates) to the Experience Hotel system and to retrieve changes from experience hotel.

The Experience CRM relies on being synchronized with the hotel PMS. We send communications to guests before their arrival, during their stay, and after.

Thus, it is essential to keep the CRM up to date with cancellations, new reservations and modifications.

The optimal scenario is to be updated after each change, whether it is a booking change, or a customer property change (like a new last name, or new phone number for example).

To summarize, what is expected from partners on this API are:

• Complete booking data after each of these booking events : Creation, Modification, Change of status(valid/option/cancelled)

• Complete customer information after each customer data change.

• Provide historical bookings data for the property.

Certification

This API require a Certification by the Experience Technical Partnership Team before using.

You can email [e-mail] to get Development Access to test the API before the certification.

Available in this API:

Create and update bookingsUpdate existing customers2 way